Macy's names new chief information officer

By

Benjamin Fitzgerald

Published
July 10, 2024

Macy’s, Inc. announced on Tuesday that Keith Credendino has been named chief information officer, effective August 4.

Credendino, who is currently senior vice president of technology product development, customer experience, will succeed Laura Miller, who is retiring after joining Macy's in 2021.

Credendino also joins the department store chain’s corporate strategy group, reporting to Adrian Mitchell, chief operating officer and chief financial officer.

Joining Macy's in 2002, Credendino joined Macy’s, Inc. in 2022. During his tenure, he has been credited with improving the customer experience both in-store and online at Macy’s and Bloomingdale’s, with his team instrumental in the launch and ongoing support of the company’s digital marketplace.

Credendino and his team also put in place the infrastructure and technology enhancements to enable the redesign of macys.com and bloomingdales.com, evolved the macys.com wedding registry and launched online baby registries for both nameplates. He is currently leading the company’s checkout modernization efforts, enabling a more efficient process for colleagues and customers.

Before joining Macy’s, Credendino was SVP of digital technology and enterprise data at Inspire Brands. Prior to that, the executive was a technology executive at several enterprise organizations, including The Home Depot, InterContinental Hotels Group (IHG), and Cox Enterprises.

“The entire Macy’s, Inc. family wishes Laura well on her retirement and thanks her for the many accomplishments over her transformative tenure,” said Mitchell.

“As our new CIO, Keith will continue to simplify and modernize our technology stack as part of our company’s growth strategy, ‘A Bold New Chapter.’ There is still much work to be done and Tony Spring, our chairman and chief executive officer, our board of directors, and I are confident that with Keith’s authentic, collaborative, and results-oriented leadership style, he will help lead Macy’s, Inc. into the future as an even more agile company, responsive to today’s discerning consumer.”

In its most recent trading update, Macy's said net sales fell 2.7% to $4.85 billion. Analysts on average had expected sales to drop 2.42% to $4.86 billion, according to LSEG data.